Return Policy

Return Policy

If you are not satisfied with your purchase, you may return the item within 30 days of the delivery confirmation date.

To be eligible for a return, your item must be in the same condition as when you received it, absolutely unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or cancellation request, please use the “Manage Your Order” link in the footer of our website. You can also contact us at eric@orfelie.com if you need assistance.

You can always contact us with any return questions at eric@orfelie.com.

Return Freight and Liability
When sending an item back to us, please use a reputable courier such as UPS or FedEx and make sure the item is fully insured. The cost of return shipping will be payable by you, and you will be liable for the item until we have signed for its receipt.

Customs Duties & Taxes
Please note that any customs duties and sales taxes paid on returned items are non-refundable through us.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will evaluate the issue promptly and make sure it is resolved as soon as possible.

Exceptions / Non-Returnable Items
Please note that we do not accept returns of used items or items that show signs of damage, scratches, or wear. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of gift cards.

Exchanges
The simplest way to exchange an item is to return the item you have received and, once the return has been accepted, make a separate purchase for the new item via our online store.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded via your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.